Can my friends play when I am offline?
Yes. That is the whole point. The server runs around the clock on our hardware, so anyone with the address and password can join whether or not you are there.
Can we split the cost?
One subscription covers the whole server, with no per-player fees, and paying for the year takes 30% off. Split it however your group already splits things.
Do I need to know how to run a server?
No. You pick the game and the plan, and the server installs itself. The panel is made for each game: world settings are switches and sliders instead of config files, with presets to start from, and you manage players, crossplay and scheduled restarts from the same place.
What hardware do the servers run on?
Latest-gen AMD Ryzen 9 9900X processors with DDR5 memory and NVMe storage mirrored across two drives. Each server runs in its own container with its own limits, so another group’s busy night does not become your lag.
How long until it is online?
Under 5 minutes after payment or after you start a free trial, and most servers are ready in about 2. You can watch the install progress in the panel, and we only mark a server as online once it is actually running. If a machine is ever full when you pay, the panel tells you right away and your server is ready within 24 hours.
Are backups included?
Yes, and they are free. Every server has three backup slots. Make one before a big change or schedule them, for example every night, and restore, download or lock a backup in one click from the panel.
What happens when the game updates?
You decide. Turn automatic updates on or off for your server in the panel. With them off, the server stays on its version until you update, so your mods keep working and nobody is locked out mid-session. Your friends need the same game version as the server to join.
Is my server protected from DDoS attacks?
Yes. DDoS protection is included on every plan at no extra cost.
What if my server goes down?
If a problem on our side takes your server offline, you get one day of credit for every full hour it was down. Claim it from the panel or by email within 14 days and we add it to your next invoice, up to 30 days a month. Details in section 10 of our terms.
What if we stop playing after two weeks?
Cancel from the panel. The server runs until the end of the period you paid for, then stops, and you are never charged again. We email you when you cancel and again 3 days before the end, so you can download your world first. No lock-in, no phone calls.
Where are the servers?
Our servers are in Dallas, Texas. You see exactly where your server will live before you pay.
Can I use mods?
Where the game supports them, yes. Each game page lists what works and how to add it. Some mods need more memory than the smallest plan offers.
What if my world outgrows the plan?
Move up to a bigger plan from the panel. Your world, settings and players stay where they are.
How do I get help?
Support is free on every plan and specialized in the games we host. Open a ticket from the panel or email us: a real person who knows your game reads every message and answers within 24 hours, usually much sooner. No bots, no paid fast lane.
Can I try it before paying?
Yes. Any plan of any game is free for 24 hours, with no card. The 24 hours start when your server is ready. Keep it with one click and the same server and world carry on; otherwise it stops and nothing is charged. One trial per person.
Is there a money-back guarantee?
Yes, within 48 hours of your order, if the server failed or performed badly. Tell us what went wrong from the panel; a person reviews it and approves the refund when the problem was on our side. To try us out first, use the free 24-hour trial. Details in our refund policy.