Terms of service

These terms apply when you create an account on gamehosting.app or buy a game server from Game Hosting ("we", "us"). By creating an account or subscribing, you agree to them and to our refund policy and privacy policy. Questions: contact@gamehosting.app.

1. The service

We host dedicated game server processes for the games we list, on shared hardware in the region shown at checkout.

We may carry out maintenance, apply game or security updates and move a server to other hardware or another address when needed to run the service. We try to do this with little disruption and tell you beforehand when a change affects how players connect.

Games are made by third parties. Palworld is a trademark of Pocketpair, Inc., 7 Days to Die is a trademark of The Fun Pimps Entertainment LLC, DayZ, Arma and Arma Reforger are trademarks of Bohemia Interactive a.s., Satisfactory is a trademark of Coffee Stain Studios AB, Vintage Story is a trademark of Anego Studios SIA, Minecraft is a trademark of Mojang Synergies AB (we are not an official Minecraft service and are not approved by or associated with Mojang or Microsoft), The Isle is a trademark of Afterthought LLC, and each game belongs to its owner; we are not affiliated with or endorsed by them. Game updates, removed features or changes by a publisher are outside our control.

2. Your account

You must be at least 18 years old, or have the consent of a parent or guardian who accepts these terms for you. Keep your sign-in details and your server passwords safe: you are responsible for what happens under your account, including actions taken by people you share access with. Tell us right away if you think your account was compromised.

3. Plans, billing and renewals

Subscriptions are billed in advance, monthly or yearly, in US dollars through Stripe. They renew automatically at the end of each period until you cancel. Your bank may add currency conversion or foreign transaction fees, and applicable taxes may be added where required.

You can change plan from the panel. The price difference for the rest of the current period is charged immediately when you move up, or credited to your account balance when you move down; credits apply to future invoices and are not paid out in cash.

With Play free, customers who already paid for a server get a referral link. When someone who never paid us starts a server through it, they get 10% off their first payment, and the link's owner receives account credit worth 20% of what that friend paid for their first month of hosting, after their discount (one twelfth of a yearly payment), added 30 days after the payment. You may share the link anywhere, except coupon and deal sites, and there is no limit on how many friends you bring. Credit applies to future invoices only, is not paid out in cash, and is not earned on your own accounts or on payments made with your card. Refunded or disputed payments earn no credit, and credit obtained through abuse may be removed. Creators who make videos or streams can instead join the affiliate program, under its own terms.

We may change prices. We will email you at least 30 days before a new price applies to your subscription, and it takes effect from your next renewal after that notice. If you do not agree, cancel before that renewal.

Free trial. Each person can try one server free for 24 hours, on any plan of a game we sell, without giving a card. The 24 hours start when the server is ready. We may limit trials to one per account, email address, network or device, require a verified email, and pause new trials when our machines are busy. When the trial ends the server stops; we keep its files for 7 days, during which you can keep the same server by subscribing from the panel. After that we permanently delete it. A trial creates no charge and no subscription unless you choose a plan. Trials follow the acceptable use rules in section 8, and we may end one early if they are broken.

4. Failed payments

If a renewal cannot be charged, your server keeps running while we try to collect. When the bank reports insufficient funds or a temporary error, we retry once a day for up to 30 days. For any other decline, such as an expired or blocked card, we do not retry the same card: you have 7 days to add a new card or pay the invoice. We email you during this time. If the payment is still missing when time runs out, the subscription ends and the server is suspended as described in section 6.

5. Cancelling

You can cancel at any time from the panel. Cancelling stops the next renewal; your server keeps running until the end of the period you already paid for. Paid periods are not refunded or prorated except as set out in our refund policy.

6. When a subscription ends

If you cancel, your server runs until the end of the period you paid for. When that period ends, we permanently delete the server, its files and its backups; they cannot be recovered. We email you when you cancel and again 3 days before the end, so download anything you want to keep before then.

If a subscription ends for any other reason, such as a payment that could not be collected or a payment dispute, the server is suspended and we keep its files and backups for 7 days, during which you can ask us to restore it by paying what is owed. After that we permanently delete them. Servers terminated for breaking our acceptable use rules are deleted without this grace period.

7. Setup and capacity

Most servers are ready within minutes of payment. If we have no room for a new server when you pay, your payment is kept, the panel shows the delay, and we will have it ready within 24 hours.

8. Acceptable use

A server may only be used to host the game you subscribed to, with that game's mods and tools, for you and your players. Nothing else. Any use, attempt or preparation to use a server or your account for any other purpose will result in the termination of all your services and servers, without refund. This includes, for example, using the service to:

• mine cryptocurrency or run any proof-of-work, mining proxy or pool software;
• run proxies, VPNs, tunnels or relays for traffic unrelated to the game;
• send spam or bulk email, or run mail servers;
• attack, scan or probe other systems, including denial-of-service attacks, port scanning and brute-forcing passwords;
• host or distribute malware, phishing, stolen data or content that is illegal where you or we are located;
• access other customers' servers or data, or try to get around the limits, isolation or security of the service;
• store files unrelated to the game, or use resources in a way that degrades service for other customers;
• infringe the rights of others, including the game publisher's terms, or harass other people.

We monitor resource use and blocked network activity to protect the service. We may inspect files and processes on your server, limit its CPU or network, stop processes, or suspend your servers immediately while we investigate suspected misuse. When we confirm a violation, we terminate every service and server on your account, including prepaid periods, without refund, and delete its files as described in section 6. We may also refuse future accounts from the same person and report illegal activity to the authorities.

9. Your files and backups

Your worlds, settings and uploaded files remain yours. You allow us to store, copy, back up and process them only as needed to run the service. You are responsible for what you upload, including mods and their licenses. We provide backup tools and keep backups within your plan's limits, but we cannot guarantee that every backup succeeds or can be restored; keep your own copy of anything important.

10. Availability

We work to keep your server online around the clock. If a problem on our side, such as our hardware, network or platform, makes your server unavailable, you can claim one day of credit for every full hour it was down.

To claim it, open a ticket from the panel (topic: Billing) or write to us within 14 days of the outage with the server name and roughly when it happened. We check it against our monitoring and add the credit to your account balance, where it applies to your next invoices. Credits are not added automatically; they must be claimed. You can receive up to 30 days of credit for outages in the same calendar month.

Credits are our only remedy for downtime and are not paid out in cash. Maintenance we announce in advance, restarts you start or schedule, and outages caused by the game, its publisher or its updates, by your mods, files or settings, or by attacks against your server do not qualify.

11. Suspension and termination by us

We may suspend or end your account or servers if you break these terms, do not pay, open a payment dispute, provide false information, or if we must do so by law. If we decide to stop offering a service for other reasons, we will give you at least 30 days' notice and refund the unused part of any prepaid period.

If you dispute a charge with your bank instead of contacting us first, we may suspend the related servers while the dispute is open.

12. Liability

The service is provided "as is". To the extent the law allows, we are not liable for indirect or consequential losses, such as lost progress, lost data, lost profits or damage to reputation, and our total liability for any claim is limited to the amount you paid us in the 3 months before the event that caused it. Nothing in these terms limits liability that cannot be limited by law, or rights you have as a consumer that cannot be waived.

13. Changes to these terms

We may update these terms as the service changes. For material changes we will email account holders at least 14 days before they take effect. If you keep using the service after that, the new terms apply; if you do not agree, you can cancel before they take effect.

14. Governing law

These terms are governed by the laws of Mexico. Disputes will be handled by the competent courts of Mexico City, without affecting any right you have to go to the consumer protection authority (PROFECO) or to the courts of your place of residence where the law gives you that right.

15. Contact

For support, open a ticket from the panel. For anything about these terms, billing or abuse reports, write to contact@gamehosting.app.